Delete your TesserApp account
TesserApp has two apps. TesserApp Shop and the web dashboard are for businesses and have an account. The TesserApp app for customers has no account at all. This page explains how to delete a business account, what happens to the data, and what customers can delete.
Business accounts (TesserApp Shop and the dashboard)
Only the owner of the account can delete it. Staff sign-ins cannot.
In the TesserApp Shop app (iPhone, Android and POS terminals)
- Sign in with the owner's account.
- Open Settings → Account → Delete account. If the account has no location yet, use Account → Delete account on the screen shown after sign-in.
- Read what will be deleted and tap Continue.
- Confirm it is you: your password, Sign in with Apple or Google, or a 6-digit code we send to your email.
- Type your business name and tap Delete account.
On the web
- Sign in at app.tesserapp.eu.
- Open Settings → Danger zone → Delete account. Direct link: app.tesserapp.eu/dashboard/settings#danger.
- Confirm with your password. An account without a password (created with Apple or Google) confirms with a 6-digit code sent by email.
- Type your business name and confirm.
The 30 days that follow
- The account is deleted 30 days after your request. We email you straight away with the date and a link to cancel the deletion.
- During those 30 days you can change your mind: use the link in the email, or sign in and choose Cancel deletion.
- The subscription does not renew and nothing more is charged.
- The phone you used for the request is signed out at once. The shop's other phones and kiosks keep working until the deletion date, then stop.
What is deleted
On the deletion date the account is anonymised: whatever identifies you or your customers is erased, and what is left is closed and identifies nobody.
- Sign-in: the login name and email, the password, the second factor, passkeys and Apple or Google sign-in links are deleted.
- Team and devices: staff, devices and kiosks are switched off and their names removed; API keys are revoked.
- Locations and loyalty programs: closed, with their names, addresses, descriptions and logos removed.
- Your customers' cards: closed, and the name, email and customer reference on every card are erased. Their Wallet passes are deleted and stop updating.
What we keep, and why
Accounting law requires some records to survive the deletion, stripped of anything that is not needed:
- invoices, which by law name their recipient, for 10 years (art. 2220 of the Italian Civil Code);
- the transaction ledger, the payment references held by Stripe, and the audit events, which are also the proof that the deletion was carried out;
- a placeholder for the business with no identifying data, because those accounting records refer to it.
The full detail is in the Privacy policy.
Customers (the TesserApp app)
The TesserApp app has no account: no login, no registration. Your cards live on your phone.
- One card: open the card, tap ⋯ → Delete card. Deletion is immediate and cannot be undone.
- Everything: delete the app. Copies kept in your phone's iCloud or Google backup are managed in your phone's settings.
- Cards from a shop that carry your name: deleting such a card in the app takes it off your phone, but your name and email stay with the shop. To have them erased, ask the shop or write to privacy@tesserapp.eu.
Need help?
If you cannot sign in, or want us to delete your data for you, write to privacy@tesserapp.eu from the email address of the account. We reply within 30 days, as the GDPR requires.